Privacy Policy
At Ridgeroam (“we,” “our,” or “us”), accessible via ridgeroam.com, we are deeply committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. Our objective is to provide transparency and control over your personal data while supporting a privacy-first digital environment.
1. Scope of this Policy and Data Controller Responsibilities
This Privacy Policy applies to all personal data collected through your use of the ridgeroam.com website, any associated services, communications, or interactions with us. Ridgeroam acts as the data controller with respect to personal information collected from individuals through our website and services. We determine the purposes and manner of processing your personal data in accordance with applicable laws.
2. Categories of Personal Data We Process
We collect and process various categories of personal data that may include:
a. Usage Data
Information about how you use our website and services, such as IP addresses, browser types, referring/exit pages, session duration, and interaction behavior.
b. Account Data
Personal details provided when registering for an account or using services, which may include full name, billing and shipping address, email address, and telephone number.
c. Profile Data
Data reflecting your preferences, past purchases, browsing history, saved items, and other behavioral data inferred from interactions with ridgeroam.com.
d. Communication Data
Any correspondence you send to us, including support queries, customer service interactions, or contact form submissions.
e. Technical Data
Details about your device and system configuration (e.g., device type, operating system, screen resolution, mobile identifiers, and browser settings).
f. Transaction Data
Information associated with purchases, including payment confirmation, order history, fulfillment status, and delivery details.
g. Preference Data
Marketing communication preferences, product interest indicators, opt-in/opt-out records, and participation in promotions or surveys.
3. Legal Basis for Processing Personal Data
We process your personal data on one or more of the following legal grounds:
– Consent: Where you have expressly consented to the processing of your data, such as subscribing to newsletters or receiving promotional messages.
– Performance of a Contract: When processing is necessary for fulfilling a contract with you, such as completing orders or providing customer service.
– Legitimate Interest: For purposes including fraud prevention, internal analytics, website improvement, and securing our platform—provided such interests do not override your rights.
– Legal Obligation: When we are required to comply with applicable legal or regulatory obligations.
4. Your Rights Under GDPR and CCPA
You have a series of rights regarding your personal data:
– Right to Access: Request confirmation and a copy of personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data, subject to legal limitations.
– Right to Restriction: Limit how we process your data in specific contexts.
– Right to Data Portability: Receive your data in a structured, commonly used format and transmit it to another controller.
– Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
– Right Not to Be Subject to Automated Decision-Making: We do not use your data for profiling or automated decisions that produce legal effects.
California residents may also exercise:
– The Right to Know: You may request disclosure of categories and specific pieces of personal information collected, sources, and purposes of use.
– The Right to Opt-Out: You may instruct us not to “sell” your personal information (as defined under CCPA).
– The Right to Deletion: Request deletion of personal information subject to certain exceptions.
– The Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.
To exercise your rights, please contact us at [email protected].
5. Security Measures
We implement comprehensive technical and organizational measures to secure your data, including:
– Encryption of data in transit and at rest using modern protocols
– Access control measures for staff, ensuring only authorized personnel have data access
– Regular system and security audits
– Routine and secure data backups
– Staff training on data protection responsibilities and phishing awareness
6. International Data Transfers
Your personal data may be stored or processed in jurisdictions outside your country, including in servers located in the United States or other locations where Ridgeroam or its vendors operate. Where such transfers occur, we ensure appropriate safeguards are in place, including:
– Standard Contractual Clauses approved by the European Commission
– Adequacy decisions under Article 45 GDPR
– Binding Corporate Rules or certification mechanisms, where applicable
By using ridgeroam.com, you permit such transfers under applicable laws.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy or as required under law. Typical retention periods include:
– Account and Transaction Data: Up to 7 years for compliance and record-keeping
– Usage, Technical, and Profile Data: Up to 3 years from collection
– Communication Data: Up to 2 years after resolution or closure
– Marketing Preferences: Until consent is withdrawn or updated
Where applicable, data may be anonymized for analytics and retained in aggregate form.
8. Cookie Policy
Our website uses cookies and similar technologies to enhance your experience and gather analytical data. Cookies are categorized as follows:
– Essential Cookies: Required for core site functions, sessions, and security
– Functional Cookies: Support enhanced site functionalities and remember preferences
– Analytics Cookies: Gather usage data to improve site performance and structure
– Performance Cookies: Track load times, responsiveness, and error reporting
9. Cookie Management & Compliance
Upon visiting ridgeroam.com, you are presented with a cookie consent banner that allows you to manage your preferences in accordance with GDPR and CCPA requirements. You may withdraw your consent or adjust preferences at any time via the cookie settings link in the footer.
Additionally, most browsers allow you to manage or disable cookies at the browser level. Please refer to your browser’s help documentation for more details.
10. Children’s Privacy
Our website is not intended for use by individuals under the age of 13, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us immediately at [email protected], and we will take appropriate steps to remove the data from our systems.
11. Policy Updates
We reserve the right to amend this Privacy Policy from time to time in response to changes in legal, technical, or business developments. Material changes will be communicated via our website or directly to registered users, where appropriate. Continued use of ridgeroam.com constitutes acceptance of any updates.
12. Contact Us
If you have questions about this Privacy Policy, require assistance in exercising your rights, or would like to share concerns regarding your personal data, please contact our privacy team at:
Email: [email protected]
Website: https://ridgeroam.com
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We are committed to upholding the highest standards of privacy and data protection. Thank you for placing your trust in Ridgeroam. Please contact us if you have any concerns regarding the handling of your personal information.